Some time ago, I started expressing appreciation on a frequent basis and two occurrences stand out in my mind. A man helped me find something at a grocery store and thanked him and let him know how happy I was to learn the item was in stock and how I couldn’t have found it without him. The glow we both felt lit up the store and my heart is still full remembering how pleased he looked and how valued he seemed to feel. Another similar moment happened when I had help via the telephone in filling out an insurance application. The man spends his day helping people go through the questions so I let him know how much easier he made things for me and how much I appreciated the difference he made to my experience. I could here the surprised joy in his voice. Simple moments with profound and lasting impact.
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